ARMAS VALLEJOS, G. D. J. The effect of service quality on customer satisfaction in public institutions: a pls-sem approach applied to the municipalities in Costa Rica. Notes on Economics and Society, Nicaragua, NI, v. 3, n. 1, p. 07–24, 2022. DOI: 10.5377/aes.v3i1.14286. Disponível em: https://revistas.unanleon.edu.ni/index.php/apunteseconomiaysociedad/article/view/589. Acesso em: 10 nov. 2026.